
Terry is in training for our trip to Florida. He ate this tonight. Good job we’ve got that gym membership…
Things Terry Ate: a gigantic burger
Terry is in training for our trip to Florida. He ate this tonight. Good job we’ve got that gym membership… Virgin Media once more my mortal enemy: no internet for five days(Note: this was actually written yesterday, but wasn’t posted because – hey! – NO INTERNET. Since then I’ve emailed a complaint to two different people at Virgin Media, but haven’t had a response.) So, the Virgin Media engineer who was booked to come out to us today to fix our internet? Isn’t coming. Because Virgin cancelled the appointment. Thirty minutes before it was due to happen, because obviously our time isn’t important AT ALL, is it? Hell no, we can change our plans for you, Virgin Media, but don’t worry about letting us down at the last minute or anything, we’re only customers, after all! And the reason they’re not sending the engineer? They’ve decided there is a “network issue in our area”. Well, it’s great you could finally join us in the “People Who Knew There Was a Network Issue in the Area” club, Virgin Media, because we told you that on Friday. It was obviously a network issue. The fact that it’s taken them FIVE FULL DAYS to work that out – five full days during which we’ve only occasionally been able to access the internet – is just unacceptable to me. If it takes them five days to work out there’s an issue affecting a whole area, then it doesn’t really inspire much confidence in them, does it? So. Five days without the internet. Two missed appointments. Huge disruption to our lives and business. And the next time the weather’s hot, it’ll probably happen again (one of the many, many people we’ve spoken to over the past few days confirmed that there’s an issue connected to “hot” weather.). Obviously we realise that sometimes things go wrong: as Terry says, it’s how the company deals with those things that matters, and, once again, Virgin Media are doing a fantastic job of convincing me they really don’t give a crap about their customers. I think it’s time to start investigating new ISPs… NO. INTERNET. (From Virgin Media. Again.)I’ve had barely any internet access since Friday afternoon. I KNOW! How have I coped? Well, “badly” would probably be the most accurate answer to that. Especially given that, even as I write this, I know there’s a really good chance my internet connection will go down again soon. How do I know this? Because we’re having what counts as a “heatwave” for the UK. And every time – every SINGLE time – this happens, our broadband dies. It seriously never fails. Unlike, say, our internet connection, which has failed multiple times since Friday, meaning that I’ve now missed two days of work, and also that dress on eBay that I really wanted to bid on but missed because – hey! – NO INTERNET. (Oh, and the internet on my iPhone? Also not working. And I think there’s probably a really simple reason for that, but I don’t know what it is, because, guess what? NO INTERNET.) Virgin Media have booked us an engineer for tomorrow . This is to replace the one they had booked for today, but which they cancelled when we told them we thought the internet was working again. (It was at the time, but like I say, it’s intermittent. Sometimes it comes back just to taunt us, before dropping out again. Fun times, people, fun times.) When we called them back an hour later to say that, whoops, NO INTERNET, they were all, “Well, that’s OK, on account of how we didn’t ACTUALLY cancel the engineer call out anyway, we just SAID we did. But we didn’t. So he will come out on Monday and fix your internet!” And we were all, “Are you sure? No, are you absolutely sure, because we don’t think you are?” And they were all, “Phshaw, seriously, the engineer will be with you on Monday, we super-guarantee it with cherries on top!” So, yeah, the engineer didn’t show up. Because they had cancelled him. So then Terry got to speak to Virgin on the phone for an hour and a half. He got to speak to just about everyone who works there, with the exception of anyone who could actually help him. The upshot? NO INTERNET. For FOUR DAYS now. So. Obviously this experience has been a little bit like losing a limb. (It’s also been a LOT like losing money, on account of how I run an internet-based business, and for the last four days? NO INTERNET.) I’m now so far behind with work that it’s going to take a small miracle for me to catch up tonight, and I also feel a bit like I’m blogging against the clock, frantically trying to get stuff written before this brief window of internet access slams shut once more. Anyway, we’re hoping this will all be fixed again tomorrow, but if you never hear from me again, you’ll know why. |
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