Comments on: How Heart Internet web hosting almost destroyed my business

By: Amber

Amber — Sun, 08 Nov 2009 22:53:49 +0000

Ours were all down for about 11 hours last night – or at least all of the WordPress sites were down, anyway. Really gave us a shock when we woke up this morning and realised everything was down yet again!

By: annabelt

annabelt — Sun, 08 Nov 2009 21:38:46 +0000

How's it been since then? I'm with Heart as well and mostly they've been great but I lost all my sites for 6 1/2 hours last night - had some nail biting moments watching them come back bit by bit. There was nothing on the web hosting status page about it, which didn't help. .-= annabelt´s last blog ..Bizarre screenshot of the day: RSS directory? =-.

By: Vivienne Westwood’s Lady Dragon shoes available in four different colours « ShoeperWoman: The world of sexy stiletto heels, designer shoes and ugly shoes to avoid

Wed, 04 Nov 2009 16:32:19 +0000

[...] shoes available in four different coloursSorry for the lack of posts this week, everyone: after the server crash on what’s become known around here as Black Friday, followed by Terry and I being stranded on the motorway the following Sunday, things have been [...]

By: MeMeMe Colourama Long Lasting Cream Eyshadow – swatches « Hey, Dollface! Make-up, Skincare and Beauty Advice

Wed, 04 Nov 2009 13:30:37 +0000

[...] [Sorry, the images on this post were lost when our hosts, Heart Internet, deleted the site by mistake. More information here.] [...]

By: Amy

Amy — Mon, 02 Nov 2009 22:35:40 +0000

Wow, what a nightmare. Wonder what their response would have been if they had just deleted a obscure blog and not a full-fledged business? Customer service is a dead concept.

By: Forever Amber » Blog Archive » Yet another catastrophic failure

Forever Amber » Blog Archive » Yet another catastrophic failure — Mon, 02 Nov 2009 11:01:41 +0000

[...] « How Heart Internet web hosting almost destroyed my business [...]

By: Hoshi

Hoshi — Sun, 01 Nov 2009 04:14:28 +0000

Good news- I can see your images!

By: Amber

Amber — Sat, 31 Oct 2009 16:06:37 +0000

The only reason they had backups of Forever Amber, Fashion Police and Dollface was because they had transferred those sites to the new server for us when we got it, and they had copies of the sites from then – we had to remind them they had these, though. They had no backup whatsoever of Shoeperwoman – luckily we DID, and were able to restore it ourselves, or it would've been totally gone.

By: Virginia

Virginia — Sat, 31 Oct 2009 15:25:24 +0000

That's terrible news. Glad they were able to fix it in the end. It's really annoying when people say it's x, and then if you rant enough they're able to fix it. They should just fix it in the first place. I wondered if they would have tried as hard if it wasn't for your twitter ranting.

By: Amber

Amber — Sat, 31 Oct 2009 15:25:11 +0000

I did wonder what would've happened to less persistent people – when they called to let us know what had happened, the matter was already closed as far as they were concerned: the data was gone forever and there was absolutely nothing they could do about it. They were absolutely adamant about that. As it turns out, that wasn't actually true (Did they even try to recover the data, then?) but if we had just accepted it, we'd be in a much worse position than we are now!